We ship worldwide from Darwin, Northern Territory, using Australia Post.
Our shipping days are Monday to Saturday.

AUSTRALIA
Standard: shipping $10.95 - $22.85 depends on the weight of the parcel.
Delivery time estimate: 2-6 days.
Free shipping : Orders over $500
Express: shipping $14.45 - $31.35 depends on the weight of the parcel.
Delivery time estimate: 1-3 business days.

You will be sent a tracking number upon dispatch of your order and can track it yourself using the Aus Post website/app.

Please note: Aus Post does not operate on public holidays

INTERNATIONAL
 International shipping to outside Australia.
 Standard Shipping from $28.25 to $112.50 depends on the weight and size of parcel.
 Delivery time estimate: 5-10 business days
 Express shipping from $36.75 to $127.50 depends on weight and size of parcel.
 Delivery time estimated: 3-6 business days.

OUR RETURN POLICY
Thank you for shopping at The Monzaley Designs! We prioritize our customers and are committed to ensuring your shopping experience is nothing short of satisfying. Please take a moment to read and understand our return policy.

1. Refunds: We want you to be delighted with your purchase, but we do not offer
refunds. However, eligible items may be returned for an exchange or store credit
only. To be eligible, returns must be made within 28 days from the date of
receipt, and we will not accept returns after this period.

2. Sizing: To ensure the right fit, we strongly advise checking our size chart before placing an order. If you are uncertain about your size, please use a measuring tape in inches to measure your bust/chest, waist, and hips and compare your measurements with our size chart.

3. Condition of Returned Items: We accept returned items under the following conditions: they must be new (in the same condition as received), unused, unworn, unaltered, unwashed (free of makeup stains, deodorants, damage, or signs of wear). Damaged, soiled, or altered returns will not be accepted and will be returned to the customer. If you believe you have received an incorrect item, please notify us within 48 hours of receiving your package.

4. Shipping and Handling: Customers are responsible for all related shipping
expenses. Please note that all shipping charges are non-refundable. In cases
where an order is returned due to an undeliverable address, a restocking fee will be applied. To avoid this, please ensure your shipping address is accurate.

5. Package Tracking: For your peace of mind, we recommend shipping return
packages with a tracking number. We cannot provide return credit for lost
packages without proof of receipt.

6. Cancellation Policy: Orders can be canceled within 5 hours of submission for a full refund. If a cancellation request is made after one hour, only store credit will be issued. If the item has already been shipped within an hour, only store credit will be issued upon return of the order to The Monzaley Designs.

7. If there is a fault with any of our items, please contact us at
themonzaley@gmail.com with a photo of the faulty item. We will organize a
replacement to be sent your way

Thank you for your understanding and cooperation in adhering to our return policy. We strive to provide exceptional products and services to all our valued customers. If you have any questions or concerns, please don’t hesitate to Contact Us.